Refund Policy

At Antalya's Store, we believe in providing our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a return or refund may be necessary. This page will guide you through our refund policy, ensuring a smooth and hassle-free experience.

7-Day Return Policy

Our refund policy allows you to request a return within 7 days of receiving your item. This gives you enough time to thoroughly evaluate your purchase and decide if it meets your expectations. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags intact, and in its original packaging.

If you wish to initiate a return, please contact us at Info@antalyastore.com. Our dedicated customer service team will guide you through the process and provide you with a return shipping label. It is important to note that we do not accept returns for items that have not been requested beforehand.

Damages and Issues

Upon receiving your order, we kindly ask you to inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will promptly evaluate the issue and take the necessary steps to make it right.

Exceptions and Non-Returnable Items

Please note that sale items and gift cards are also non-returnable and non-refundable.

Exchanges

If you wish to exchange an item for a different size, color, or style, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item. This will expedite the process and ensure that you receive your desired product without delay.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be automatically processed to your original payment method. Please keep in mind that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company's processing time.

At Antalya's Store, we value your satisfaction and strive to make your shopping experience as enjoyable as possible. If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact us at Info@antalyastore.com. Our dedicated team is here to assist you.